Frequently Asked Questions
Everything you need to know about shopping with John Norris.
What is the standard delivery timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are your materials sustainably sourced?
John Norris is committed to quality and ethics. We work closely with suppliers who prioritize sustainable fabrics and fair labor practices to ensure our fashion is responsible.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.